Raglan Physiotherapy – Terms and Conditions

1. Introduction

Welcome to Raglan Physiotherapy. These Terms and Conditions (“Terms”) outline how we deliver our services and how you can use our website and booking system. By booking an appointment or using our website, you agree to these Terms.

We may update these Terms from time to time. Any changes will be posted on our website.

2. Our Services

We provide a range of physiotherapy services, including:

Pelvic Health Physiotherapy

Sports Injury Rehabilitation

Injury assessment and rehabilitation

Pain Management

Manual therapy and joint mobilisation

Exercise programs tailored to your needs

Post-surgery rehabilitation

Preventative Care

Acupuncture

Pilates assessment and rehabilitation

Support for sports and work-related injuries

ACC-covered treatment (where applicable)

We may also work with your GP or other health providers if needed to support your recovery.

3. Booking Appointments

When using our online booking system:

Please provide accurate contact and health information

You’ll receive confirmation by email (or text, if enabled)

Appointment reminders may be sent via email or text

Let us know if your contact details change

4. ACC Claims

We accept ACC claims.

5. Cancellations and Missed Appointments

Your appointment time is reserved for you. If you can’t make it:

We currently allow up to 2 hours prior for cancellations and rescheduling.

Repeated missed appointments may affect future bookings

In emergency situations, just get in touch — we understand things happen

6. Payment and Packages

We offer private and ACC-funded treatments. If you have questions about payment options, our admin team is happy to help. Any care packages or prepaid sessions must be used according to their terms.

7. Privacy

We follow the New Zealand Privacy Act 2020. Your personal and health information is treated confidentially and will only be shared with your consent or if required by law.

8. Health and Safety

Before and during treatment:

Please share relevant health information, including any current medical conditions

Inform us if anything changes between appointments

If you have a medical emergency, call 111 — physiotherapy is not a replacement for urgent care

9. Insurance Support

If you’re with a private health insurer (e.g. Southern Cross), we can help with claims. Please check your policy for eligibility.

10. Feedback and Concerns

We welcome feedback and are happy to help with any questions or concerns. Please contact us by phone, email, or in person.

11. Governing Law

These Terms are governed by the laws of New Zealand.

12. Contact Us

Email: admin@raglanphysio.co.nz
Phone: 07 825 0123
Address: 12 Wallis St, Raglan 3225, New Zealand
Website: www.raglanphysio.co.nz

By booking an appointment or using our website, you confirm that you’ve read and accepted these Terms and Conditions.