Privacy Policy – Raglan Physiotherapy
At Raglan Physiotherapy, we are committed to protecting your privacy and handling your personal information with care and respect. This policy explains how we collect, use, store, and protect your information.
1. What Information We Collect
We may collect personal information such as:
- Your name, date of birth, contact details (phone, email, address)
- Health and medical information relevant to your treatment
- Information related to appointments, referrals, and insurance (e.g. ACC claim numbers)
- Payment or billing information (if applicable)
2. How We Use Your Information
We use your information to:
- Provide physiotherapy and related services
- Manage your appointments and communicate with you
- Coordinate care with other healthcare providers (with your consent)
- Comply with legal, health, and safety requirements
- Improve our services and operations
3. How We Store Your Information
Your information is stored securely, either electronically or in paper form. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
4. Sharing Your Information
We do not share your personal information with others unless:
- You give us permission (e.g. to contact your GP or specialist)
- It is required for ACC or health insurance claims
- We are required by law (e.g. for public health or legal reporting)
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Ask questions or raise concerns about how your information is used
- To do any of the above, please contact us using the details below.
6. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
7. Contact Us
If you have any questions or concerns about your privacy, please get in touch:
Email: admin@raglanphysio.co.nz
Phone: 07 825 0123
Address: 12 Wallis St, Raglan 3225, New Zealand
Website: www.raglanphysio.co.nz